Data Privacy

Privacy Privacy

Graphium GmbH (“we”, “us”) operates this online shop via Shopify. We are responsible for the collection, processing, and use of your personal data in accordance with the Swiss Federal Act on Data Protection (nFADP) and, where applicable, the EU General Data Protection Regulation (GDPR).

We take the protection of your personal data seriously. This Privacy Policy explains which personal data we collect, how we use it, on what legal basis we process it, and what rights you have under applicable data protection law.

1. Controller

Graphium GmbH
Chamerstrasse 176
6300 Zug
Schweiz
Email: impatienttabletop@gmail.com

For EU residents: If required under Art. 27 GDPR, we have appointed an EU representative:
[Insert EU representative details, e.g. law office/partner based in the EU].

2. Personal Data We Collect

We collect personal data when you visit our website, place an order, or interact with us:

  • Identification and contact information (name, address, email, phone number)

  • Account login details (if you create an account)

  • Order, billing, and payment information

  • Delivery details and shipping information

  • Communication history with us

  • Technical data (IP address, device type, browser information, cookies, logs)

3. Purposes and Legal Bases of Processing

We process your personal data for the following purposes and based on these legal bases:

Purpose Legal Basis
Processing and fulfilling orders, delivery, invoicing Performance of a contract (Art. 6(1)(b) GDPR)
Payment processing, fraud prevention Performance of a contract / Legitimate interest (Art. 6(1)(b) & (f) GDPR)
Customer service, communication Performance of a contract (Art. 6(1)(b) GDPR)
Marketing (e.g. newsletters) Consent (Art. 6(1)(a) GDPR)
Website security, analytics, business operations Legitimate interest (Art. 6(1)(f) GDPR)
Legal retention obligations (e.g. accounting) Legal obligation (Art. 6(1)(c) GDPR)

4. Sharing of Data

We share data only to the extent necessary:

  • Shopify (our e-commerce provider)

  • Payment service providers (e.g. Stripe, PayPal, credit card acquirers)

  • Shipping companies (e.g. Swiss Post, DHL, FedEx, UPS) for worldwide delivery

  • IT and service providers (e.g. hosting, analytics, email marketing)

Some recipients are located outside Switzerland/EU. In such cases, we rely on:

  • Adequacy decisions of the European Commission (e.g. Switzerland, UK, Canada)

  • Standard Contractual Clauses (SCCs) approved by the EU Commission

  • Other appropriate safeguards

5. Cookies and Tracking

Our website uses cookies and similar technologies for essential functionality, analytics, and marketing.

  • Essential cookies: necessary for shop functionality (cannot be disabled).

  • Analytics and marketing cookies (e.g. Google Analytics, Facebook Pixel): only used with your consent (via cookie banner).

You can withdraw consent at any time via browser settings or the cookie banner.

6. Data Retention

We retain your personal data only as long as necessary:

  • Order and accounting data: up to 10 years (Swiss law)

  • Customer account data: until you delete your account

  • Marketing data: until you withdraw your consent

7. Your Rights

You have the following rights under GDPR and Swiss law:

  • Right of access (Art. 15 GDPR)

  • Right to rectification (Art. 16 GDPR)

  • Right to erasure (“right to be forgotten”, Art. 17 GDPR)

  • Right to restriction of processing (Art. 18 GDPR)

  • Right to data portability (Art. 20 GDPR)

  • Right to object to processing (Art. 21 GDPR)

  • Right to withdraw consent (Art. 7(3) GDPR)

You also have the right to lodge a complaint:

  • In Switzerland: with the Federal Data Protection and Information Commissioner (FDPIC)

  • In the EU: with your local data protection authority

To exercise your rights, contact us at: [your email].

8. Data Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, misuse, or alteration.

9. Updates

We may update this Privacy Policy from time to time. The latest version is always available on our website.

Last updated: August 2025